I ordered a bahama 150 from scooternitro.com back in june. received with no immediately "VISIBLE" problems a month later.
After doing the post delivery inspection i found that:
1. there was no key to the rear mounted trunk.
2. the headlights did not work.
3. the cdi unit was defective and the scooter would not start.
on 8/17/08 i placed an order for replacement parts above, but never received a confirmation that my order was received or not.
a couple days later i sent an email to the sales department and was told...
"Our parts department is running about a week behind on the orders. Thank you, ScooterNitro"
i was a bit annoyed at the generic email but i dealt with it.
after receiving no additional info after nearly 2 weeks i send the email below
"hi it's been a couple weeks since i placed my order for replacement parts. at present i have received no status or parts. can you please tell me what's going on with the order?
to this question i was told:
"Most of the parts have been taking around 3-4 weeks to deliver. Other parts are currently on backorder. Thank you, ScooterNitro"
notice this email is extremely generic and neither addresses my order status nor whether or not all or a portion of my order is on backorder.
since receiving the pathetic email above on 8/31/08 i have sent 3 additional emails requesting SOMETHING! ANYTHING! regarding an order status with specifics.
as of 9/12/08 I HAVE RECEIVED NO RESPONSE TO ANY OF MY REQUESTS!!!
as i stated in the first part of this posting, i was initially satisfied with the overall delivery of my scooter. ***, i even put good comments about this online retailer on my website www.tidewaterscoots.com.
because of the *** POOR customer service that i have received since scooternitro.com received my money i can only say that................
I WOULDN'T RECOMMEND BUYING A HUBCAP FROM THIS RETAILER.
i've been way more than patient with this whole "replacement parts" thing. i haven't sent them ranting emails. i've been very respectful in all my correspondence with them
thus far i've been totally ignored. what can i tell you? i don't like being ignored.
all i asked for was a status. that request didn't seem like too much to ask for.
NOW, I'M JUST *** PISSED.
good luck to all
Monetary Loss: $1150.